Privacy Policy for Compassion Champions Psychotherapies Ltd.

Introduction

Compassion Champions Psychotherapies Ltd. (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our services online and/or in person. We are fully compliant with the UK General Data Protection Regulation (GDPR) and the guidelines set by the Information Commissioner’s Office (ICO).

1. Who We Are

Compassion Champions Psychotherapies Ltd.

Company Registration Number: SC818175

Registered Office: 1 Vaccine Drive, Glasgow, UK G20 9BF

Email: info@compassionchampionspsychotherapies.co.uk

Phone: 07942611102

2. Information We Collect

A. Online Data Collection

When you visit our website, we collect the following types of non-personal data, which does not allow us to identify or draw any conclusions about individual visitors. The following data is collected:

• Referrer: The website or file you visited before arriving at our website.

• Requested Website or File: The specific page or file you access on our website.

• Browser Type and Version: The type and version of the web browser you use.

• Operating System: The operating system running on your device.

• Device Type: The type of device you are using (e.g., desktop, tablet, smartphone).

• Time of Access: The date and time when you accessed our website.

• Anonymised IP Address: Your IP address, anonymised to prevent identification, used only to determine the general location of access.

This data is collected solely for the purpose of improving our website’s functionality and user experience. We do not store any personal data that can identify individual visitors.

B. Cookies

Our website uses optional cookies to enhance user experience. Cookies are small text files stored on your device when you visit our website. The cookies we use are optional and can be managed or declined by adjusting your browser settings.

The types of cookies we use include:

• Session Cookies: These cookies are temporary and are deleted when you close your browser. They are used to maintain your session on our website.

• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, declining cookies may affect the functionality of our website.

C. Personal Data Collection

We may collect and process the following types of personal data when you engage with our services:

• Personal Identification Information: Name, address, date of birth, phone number, email address.

• Health and Therapy Information: Details related to your past and present mental and physical health, therapy sessions, treatment plans, and notes from sessions.

• Payment Information: Billing details, payment history, and transaction records.

• Communication Data: Information from emails, phone calls, text and web-based messages, and online forms.

D. CCTV Footage

Our clinic premises are monitored by CCTV cameras to ensure the safety and security of our clients and staff. CCTV footage is recorded and stored securely, with access restricted to authorized personnel only.

3. How We Collect Your Information

We collect personal data through the following means:

• Website Interactions: Data collected automatically through our website (as described above).

• Cookies: Data collected through optional cookies when you interact with our website.

• Direct Interactions: When you contact us via online forms, email, or phone, or attend therapy sessions in person.

• CCTV Surveillance: Video recordings from CCTV cameras on our premises.

4. How We Use Your Information

We use your personal data for the following purposes:

• Provision of Therapy Services: To deliver counselling and psychotherapy services tailored to your needs.

• Communication: To manage appointments, respond to inquiries, and communicate with you about your treatment.

• Payment Processing: To process billing and payments for our services.

• Website Functionality: To maintain and improve the usability and performance of our website.

• Security: To ensure the safety and security of our premises and those within them through CCTV monitoring.

5. Legal Basis for Processing Your Information

We process your personal data under the following legal bases:

• Consent: Where you have provided explicit consent for us to process your personal data.

• Contractual Necessity: To fulfil our contractual obligations to provide therapy services.

• Legal Obligation: To comply with legal and regulatory requirements, such as maintaining accurate records.

• Legitimate Interests: For purposes such as improving our services and ensuring the security of our premises, where these interests are not overridden by your privacy rights.

6. Sharing Your Information

We may share your personal data with:

• Healthcare Providers: With your consent, we may share relevant information with other healthcare professionals involved in your care.

• Service Providers: Third parties who assist us in delivering our services, such as Therapy Practitioners, IT support, payment processors, and legal advisors.

• Clinical Supervisors and Practitioners in Peer supervision: Attending Clinical supervision is a mandatory requirement for Psychotherapy and Counselling professionals as it ensures practitioners are working in an ethical and professional way, helping them to develop their skills, theoretical knowledge and personal attributes, and making sure they have support when personal issues and difficulties might be impacting them. All of your identifying information (name, age, gender, etc.) is anonymised before sharing.

• Regulatory Authorities: Where required by law, we may disclose your data to regulatory bodies or law enforcement agencies.

• Security Services: CCTV footage may be shared with security services or law enforcement if necessary for legal or safety reasons.

We do not sell, distribute, or lease your personal information to third parties unless required by law or with your explicit consent.

7. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• Data Encryption: Electronic data is encrypted during transmission and storage.

• Access Control: Personal data is accessible only to authorised personnel who need it to perform their job duties.

• Data Retention: We retain personal data for a period of one year or as long as you are accessing our services, whichever is greater. This is done for the purposes outlined in this policy and/or as required by law.

8. CCTV Surveillance

Our clinic premises are monitored by CCTV cameras to ensure the safety and security of clients and staff. CCTV footage is stored securely and is only accessible by authorised personnel. Footage is retained for upto 180 days unless it is required for an investigation or legal proceedings.

9. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccuracies or complete any incomplete information.

• Right to Erasure: You can request that we delete your personal data, subject to certain legal conditions.

• Right to Restrict Processing: You can request that we limit the processing of your personal data.

• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

• Right to Object: You can object to the processing of your data in certain circumstances.

• Right to Withdraw Consent: You can withdraw your consent at any time if we are processing your data based on your consent.

To exercise any of these rights, please contact us using the details provided in Section 1.

10. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another supervisory authority. We encourage you to contact us first to address any concerns.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Compassion Champions Psychotherapies Ltd.

Email: info@compassionchampionspsychotherapies.co.uk

Phone: 07942611102

Address: 1 Vaccine Drive, Glasgow, UK G20 9BF

By using our services, you acknowledge that you have read and understood this Privacy Policy.